Enhancing Economic Development Through Integrated Public Services: A Case Study in North Bengkulu Regency
DOI:
https://doi.org/10.37638/bima.6.1.19-30Keywords:
Public Services, Community Economic Development, Integrated Service Office (KPT)Abstract
Purpose: This study aims to explore the challenges faced by small businesses in utilizing the North Bengkulu Regency Integrated Service Office (KPT) for business licensing. The research seeks to identify the barriers preventing small business owners from participating in the licensing program. Methodology: A descriptive qualitative approach was employed, with data collected through interviews, observations, and documentation. The study involved small business owners, community members, and KPT officers to understand the issues related to the licensing process. Results: The study identified several key obstacles to small business participation in the KPT licensing program: High costs; Lack of awareness; Inadequate socialization; and Operational inefficiencies at KPT Additionally, limited capital, insufficient human resources, and perceptions of outdated licensing practices further contribute to low participation. Findings: The findings highlight the need for policy reforms in public service delivery, as well as increased efforts in socializing the licensing program to improve access for small businesses. These issues prevent small businesses from fully benefiting from the integrated licensing services. Novelty: This study provides new insights into the challenges small businesses face in accessing integrated licensing services, offering suggestions for improving public service delivery and supporting local economic growth. Originality: The originality of this study lies in its localized analysis of small business licensing challenges in North Bengkulu Regency, focusing on the barriers unique to this region and offering practical recommendations for improvement. Conclusions: To improve small business participation in the licensing program, reforms are needed in policy, socialization, and efficiency. Addressing these barriers will enable small businesses to contribute more effectively to local economic development. Type of Paper: Descriptive qualitative research.
References
Akbar, M., & Prabawati, I. (2018). Implementasi Kebijakan Dana Desa Di Desaa Seppong Kecamatan Tammerodo Sendana Kabupaten Majene. Publika, 6(8).
Amanda, P. I. (2019). Kebijakan Publik (Teori, Analisis, Implementasi Dan Evaluasi Kebijakan). TheJournalish: Social and Government, 1, 34–38. http://thejournalish.com/ojs/index.php/thejournalish/article/view/7
Aristanto, E. (2019). Kredit Usaha Rakyat (KUR) : Pilihan Kebijakan Afirmatif Mendorong Pengembangan Usaha Mikro, Kecil, Dan Menengah Di Indonesia. Journal of Banking and Finance, 1(1), 1–12.
Astuti, D. (2017). Persepsi Pasien Tentang Mutu Pelayanan Dengan Tingkat Kepuasan Pasien Rawat Inap Puskesmas. Higeia Journal of Public Health Research and Development, 1(1), 51–57.
Castro, Barros, P., Miles, S. Caronm. B., & Huberman, A. M. (2009). Analisis Data Kualitatif: Buku Sumber Tentang Metode-metode Baru. UI Press.
Elliyana, E., Ambo Paerah, & Musdayanti. (2020). Kredit Usaha Rakyat Bank Rakyat Indonesia Dan Peningkatan Pendapatan UMKM. Jurnal Administrasi Kantor, 8(2), 153–162.
Kurniawan, R. C. (2016). Challenges of Public Service Quality in Local Government. Jurnal Ilmiah Administrasi Publik Dan Pembangunan, 7(1), 15–26.
Miles, M. B., & Huberman, A. M. (1992). Analisis data kualitatif : buku sumber tentang metode metode baru. Penerbit Universitas Indonesia (UI -Press).
Purnawan, H. (2020). IMPLEMENTASI KEBIJAKAN DANA DESA DI DESA MAKARTITAMA DAN DI DESA ULAK MAS KECAMATAN LAHAT KABUPATEN LAHAT. JurnalPenelitianSosialdan Politik, 9(1), 35–55.
Purnawan, H. (2021). Implementation of Central Government Policy on Priority for the Use of Village Funds in Makartitama and Ulak Mas Villages , Lahat Regency , Indonesia. 06(1), 1–9.
Purnawan, H., Noviyanto, H., & Tauran. (2022). IMPLEMENTASI PERATURAN MENTERI DALAM NEGERI NOMOR 4 TAHUN 2010 TENTANG PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KECAMATAN MULAK ULU KABUPATEN LAHAT. Mimbar: Jurnal Penelitian Sosial Dan Politik, 11(2), 229–237.
Purnawan, H., Suri, E. W., Saputra, N., & Aprianty, H. (2023). The Implementation of Micro Credit Program (KUR) on the Welfare of Micro, Small, and Medium Enterprises (UMKM): A Case Study at BRI Bank Office, East Lingkar Unit, Bengkulu City. JPSI (Journal of Public Sector Innovations), 8(1). https://journal.unesa.ac.id/index.php/jpsi/article/view/23804
Purnawan, H., Triyanto, D., & Thareq, S. I. (2022). Implementasi Kebijakan Bantuan Langsung Tunai Dana Desa di Desa Taba Air Pauh Kabupaten Kepahiang. Perspektif, 11(2). https://doi.org/10.31289/perspektif.v11i2.5876
Purwana ES, Dedi, Rahmi, Aditya, S. (2018). Pemanfaatan Digital Marketing Bagi Usaha Mikro , Kecil , Dan Menengah ( Umkm ). Jurnal Pemberdayaan Masyarakat Madani (JPMM), 1(1), 1–17.
Ramseook-munhurrun, P., Lukea-bhiwajee, S. D., & Naidoo, P. (2010). Service quality in the public service. International Journal of Marketing and Marketing Research, 3(1), 37–50.
Riawan, R., & Kusnawan, W. (2018). Pengaruh Modal Sendiri dan Kredit Usaha Rakyat (KUR) Terhadap Pendapatan Usaha (Studi Pada UMKM di Desa Platihan Kidul Kec. Siman). Jurnal Akuntansi Dan Pajak, 19(1), 31. https://doi.org/10.29040/jap.v19i1.158
Sijabat, S. G. (2021). Pengukuran Kinerja SDM Layanan Publik. Jurnal Sumber Daya Aparatur, 3(2), 45–50.
Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif dan R &Metode Penelitian Kuantitatif, Kualitatif Dan R & D.Bandung:Alfabeta. In Bandung:Alfabeta. (p. 118).
Triyanto, D., Purnawan, H., Saputra, B., Padang, U. N., Governance, G., Publik, P., Bengkulu, K., Governance, G., Service, P., & City, B. (2021). Penerapan Prinsip Good Governance Dalam Pelayanan Publik Di Puskesmas Betungan Kota Bengkulu Application of Good Governance Principles in Public Services At the Betungan Community Health Center , Bengkulu City. Jurnal Ilmiah Ilmu Administrasi Negara Dan Ilmu Komunikasi.
Zulfiyyan Effendy, A. S. (2018). Evaluasi Pelaksanaan E-Government di Kota Semarang. EJurnal Undip. https://ejournal3.undip.ac.id/index.php/jppmr/article/viewFile/22675/20742
Downloads
Additional Files
Published
Issue
Section
License
An author who publishes in the BIMA JOURNAL: Business, Management, and Accounting Journal agrees to the following terms:
Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal
Submission of a manuscript implies that the submitted work has not been published before (except as part of a thesis or report, or abstract); that it is not under consideration for publication elsewhere; that its publication has been approved by all co-authors. If and when the manuscript is accepted for publication, the author(s) still hold the copyright and retain publishing rights without restrictions. For the new invention, authors are suggested to manage its patent before published. The license type is CC-BY-SA 4.0.
BIMA JOURNAL: Business, Management and Accounting is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
You are free to:
Share — copy and redistribute the material in any medium or format
Adapt — remix, transform, and build upon the material
for any purpose, even commercially.
The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
- You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation.
- No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
