FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA PELAYANAN  PADA BADAN PENGELOLAAN KEUANGAN DAN ASET DAERAH KABUPATEN KAUR

Raflen Suryani

doi:10.37638/sengkuni.5.1.%p

Authors

Raflen Suryani Universitas Prof. Dr. Hazairin, SH

DOI:

https://doi.org/10.37638/sengkuni.5.1.%25p

Keywords:

Service performance, productivity, service quality, responsiveness, responsibility.

Abstract

Regency Regional Financial and Asset Management Agency is a government organization whose duties are to provide services. Service will be able to satisfy if the service performance provided is of high quality. The importance of quality service is why the author focuses this research on service performance with the factors that will be studied in influencing service are productivity, service quality, responsiveness and accountability. This research is quantitative research with data sources obtained from 30 respondents. The main tool for collecting data is a questionnaire. The data analysis used is quantitative analysis. The results of hypothesis testing using the t test (t-test) obtained that the calculated t value of the four independent variables had a significance < alpha 0.05. The results of hypothesis testing using the F test (F-test) obtained a calculated F value with a significance of <alpha 0.05. Therefore, productivity, service quality, responsiveness and responsiveness partially and simultaneously have a positive and significant effect on service performance at the Regional Financial and Asset Management Agency of Kaur Regency.

References

Apriansyah, A., Supriadi, D., & Aulia, M. D. (2023). Analisis Kinerja DPRD Kabupaten Sumbawa dalam Mengawasi Pelaksanaan APBD Tahun Anggaran 2020. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 6(7), 5065–5070. https://doi.org/10.54371/jiip.v6i7.2400

Arikunto Suharsimi. (2010). Prosedur penelitian : suatu pendekatan praktik. Rineka Cipt.

Dwiyanto, A. (2017). Reformasi birokrasi publik di indonesia. UGM Press.

Hardiansyah 2011. (n.d.). Kualitas Pelayanan Publik by Hardiansyah 2011.

Husein Umar. (2013). Metode Penelitian Untuk Skripsi dan Tesis Bisnis. Rajawali Pers.

MAUDI HIJRIATIN. (2021). PENGARUH PRODUKTIVITAS KERJA TERHADAP KINERJA KARYAWAN PT MIFA BERSAUDARA (Studi pada Karyawan Departemen Penjualan PT Mifa Bersaudara). Universitas Telkom, Fakultas Komunikasi dan Bisnis.

NURWAH DANIAH. (2019). RESPONSIVITAS DALAM PELAYANAN PUBLIK DI RUMAH SAKIT UMUM DAERAH K.H. HAYYUNG KABUPATEN KEPULAUAN SELAYAR.

Parasuraman A Parsu, A. Zeithaml, V., & L Berry, L. (1988). SERVQUAL A Multiple-item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12–40.

Purnawan, H. (2020). IMPLEMENTASI KEBIJAKAN DANA DESA DI DESA MAKARTITAMA DAN DI DESA ULAK MAS KECAMATAN LAHAT KABUPATEN LAHAT. JurnalPenelitianSosialdan Politik, 9(1), 35–55.

Purnawan, H. (2021). Implementation of Central Government Policy on Priority for the Use of Village Funds in Makartitama and Ulak Mas Villages , Lahat Regency , Indonesia. 06(1), 1–9.

Sahadat, Z. (2021). Pengaruh Kualitas Pelayanan dan Kinerja Karyawan Terhadap Kepuasan Nasabah ( Studi Pada PT . Bank Syariah Indonesia Cabang Takenong. 1–174.

Simangunsong, R. M., Tobing, A. L., & Siagian, dkk. (2022). Pengaruh Kompensasi Terhadap Prestasi Kerja. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 5(1), 130–138. https://doi.org/10.54371/jiip.v5i1.399

SUDARMANTO. (2009). Kinerja dan pengembangan kompetensi SDM. Pustaka Pelajar.

Sugiyono. (2007). Statistika untuk penelitian. Alfabeta.

Sugiyono. (2013). Metode Penelitian Manajemen.

Sugiyono. (2019). STATISTIKA untuk PENELITIAN. ALFABETA,CV.