Analysis of SERVQUAL Dimensions on Customer Satisfaction in Forming Customer Loyalty at Rainbow Gym, Semarang City. BIMA Journal (Business, Management, & Accounting Journal), [S. l.], v. 6, n. 2, p. 753–766, 2025. DOI: 10.37638/bima.6.2.753-766. Disponível em: https://journal.pdmbengkulu.org/index.php/bima/article/view/1624. Acesso em: 21 jul. 2026.