“Model Integrasi Servqual and Quality Function Deployment Untuk Penilaian Kualitas Pelayanan: A Case Study Industri Garment”. SINTA Journal (Science, Technology, and Agricultural) 3, no. 2 (December 31, 2022): 97–110. Accessed July 23, 2026. http://journal.pdmbengkulu.org/index.php/sinta/article/view/638.