Influence of Human Resource Development And Service Quality On Work Productivity Class II Land Transportation Management Center In South Sumatra
DOI:
https://doi.org/10.37638/bima.6.2.1285-1296Keywords:
Human Resource, Development , Service Quality , Work ProductivityAbstract
Purpose : This study analyzes the effect of human resource development and service quality on work productivity at the Class II Land Transportation Management Center of South Sumatra. Methodology: The method used is a quantitative approach with associative research type, sampling technique using saturated sampling method involving 45 employees. Results: The results of the study identified that human resource development and service quality have a significant influence on work productivity, both partially and simultaneously. Findings: This findings shows that increasing employee competency and optimal service can encourage higher work productivity. Originality: Human resource development, including training, career development and competency improvement, is proven to increase employee effectiveness. Meanwhile, good service quality creates job satisfaction and a conducive work environment, which has a positive impact on employee performance. Conclusion: Institutional management is advised to continue implementing training program development, performance evaluation, and service quality improvement as a strategic step in improving overall work productivity. Paper Type: Research Article.
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